Refund Policy

At Stay So Good Homestay, we strive to provide exceptional service and a comfortable stay for all our guests. We understand that plans can change, so we have established the following refund policy to accommodate your needs:

1. Reservation Cancellation

• Full Refund: Cancellations made 5 days or more before the check-in date will receive a full refund.
• No Refund: Cancellations made within 5 days of the check-in date will not be eligible for a refund.

2. Early Departure

• Guests who choose to leave before their scheduled check-out date will not receive a refund for the unused nights.

3. No-Show Policy

• If guests do not show up on the scheduled check-in date and do not communicate their late arrival, the reservation will be considered a no-show, and no refund will be issued.

4. Reservation Modifications

• Changes to Reservation Dates: Requests to change reservation dates are subject to availability and may incur additional charges. Please contact us as soon as possible to discuss any changes.
• Reducing the Length of Stay: If you wish to reduce the length of your stay after check-in, the unused nights will not be refunded.

5. Extenuating Circumstances

• In cases of extenuating circumstances (e.g., natural disasters, medical emergencies), please contact us directly to discuss your situation. We will review each case individually and may offer a refund or credit at our discretion.

6. Refund Process

• Refunds will be processed within 3-7 business days of the cancellation or modification request.
• Refunds will be issued to the original method of payment used at the time of booking.

7. Non-Refundable Rates

• Some special promotions or discounted rates may be non-refundable. Please review the terms and conditions of your booking carefully.

8. Contact Information

• For cancellations, modifications, or any questions regarding our refund policy, please contact us at:
  • Phone: 97969 58999 or 70067 69669
  • Email: reservation@staysogood.com

We appreciate your understanding and cooperation. Our goal is to ensure you have a pleasant and worry-free experience at Stay So Good Homestay in Srinagar.